Raving Fans : A Revolutionary Approach To Customer Service review:5 stars (Great Book!) - This is a great book for anyone seeking to become better at customer service or for anyone seeking to lead a great customer service team.1 stars (Raving Fans: A revolutionary approach to customer service) - The author could have put his main focus on a 3x5 card, but instead wasted paper, ink and my money on a stupid story involving imaginary people. I expected more from a business oriented book.5 stars (Wonderful resource) - A very easy to read book with a powerful message. Follow the concept and you will turn your business into a powerhouse.
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