Change and problem tracking tool ...

Features

Use this tool to manage and track project requests including; change requests, problem reports, software bugs or incidents. You can also define your own request types and each of these can have its own request work flow. Fast Track - Request Management includes PRINCE 2 Support and integrates with MS Visual SourceSafe.
Requests have the following attributes:

Project
Request Type
Component
Severity
Platform
Release
Status

Requests are progressed by using the Progress command. This command will automatically identify the next state, determine if the request has to be auto assigned to a predefined person and also determine if a mandatory comment is required from the user (auto prompt).
You can attach files to a given request and also configure Fast Track - Request Management to send out Email notification to the new assignee.

Tools

The following tools are now available. Not all of these tools are shipped with all versions of CMW.

New Request - use this to create a new request.
Workflow Request - use this to maintain and progress requests as defined in the request work flow.
Simple Request - use this to maintain and progress requests without being constrained by the request work flow.
To Do List - adds an icon to the Windows notification area and can be used to view all requests that are assigned to the current user.
Fast Track Browser - an explorer type tool that can be used to browse and view requests using pre-defined filters and views.
CMW Reporter - developed using crystal reports. Use this to search and filter, export to Excel, Word and PDF. Can be extended to include user reports.
CMW Administration - central administration tool for Fast Track and other CMW tools

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